All items are stocked in SYDNEY, Australia & sent through Australia Post within 24 hours (except for weekend orders- it will be shipped out the following Monday). See chart for estimated delivery times. If you experience any delays in delivery, please contact us and we will gladly assist you. 

Please note that for international orders, customs can occasionally delay packages, and shipping may be delayed during the Christmas season for some countries. The buyer is responsible for any customs fees. 


Returns must be made within 14 days of receiving the item. We hope you understand that we can not accept opened/used items.


Your satisfaction & feedback are very important to us. If you are dissatisfied with our products, please contact us first, and we will do whatever we can do to resolve any problems so you have a positive experience shopping with us. 


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.